Terms and Conditions

General

By creating an account on Children’s Palace you agree to the below terms and conditions. These conditions may change at any time.

  • You may only have one account per person.
  • You must provide current and accurate details within your account.
  • Any content submitted to Children’s Palace should not be inappropriate or offensive.

Service

Children’s Palace provides a marketplace service to allow customers to connect with stores selling LEGO and LEGO related items. We are not involved in the transaction between customers and stores and as such cannot provide any guarantees about customer, stores, or the items that stores advertise. By using Children’s Palace you agree not to hold responsible or make claims against Children’s Palace for any failures by customers or stores using the Children’s Palace marketplace. Children’s Palace reserves the right to terminate service to any member at any time for any reason without notice if it deems it necessary.

Catalog

The textual data only contained within the Children’s Palace Catalog is made available under the Open Database License: http://opendatacommons.org/licenses/odbl/1.0/.

  • By submitting content to Children’s Palace you agree to grant Children’s Palace a worldwide, royalty-free, non-exclusive, perpetual, irrevocable copyright license to use, display and share the content in any way that is deemed appropriate by Children’s Palace.
  • Any use of the Children’s Palace data must be attributed to Children’s Palace by name and with a link back to Children’s Palace.

Catalog Points

Catalog points can be awarded for any catalog submissions.

  • Points are only awarded for approved submissions. The decision of whether to approve is taken by the catalog administrators.
  • Unless stated otherwise, physical prizes will be shipped worldwide where a postal service is available, without charge.
  • Unless stated otherwise, all physical prizes are limited to one per household.
  • The prizes available and how many points are required may change at any time without notice.
  • The amount of points awarded for a submission may change without notice.
  • Yearly prizes can be exchanged for their cash equivalent based on their RRP.
  • The winners of yearly prizes will be contacted in January the following year.
  • If a prize is unavailable it may be substituted for a similarly priced item.

Stores

  • When orders are placed in your store, you must either fulfil the order, or inform the customer you are unable to fulfil the order and provide a refund.
  • Stores must not be unable to fulfil orders, or cancel orders on a regular basis.
  • Stores must ship orders out within the despatch time stated in the store settings.
  • Store quality settings must always accurately reflect the current store status.
  • All forms of communication from customers should be responded to within 48 working hours. This includes messages, quotes and issue reports.
  • Failure to maintain good standards in your store may result in your store being delisted from the main Children’s Palace website, temporarily suspended, or banned depending on the nature of the issue.
  • Stores may be suspended for any reason without notice. This action will usually only be taken in relation to suspected fraud or poor store standards.
  • All items listed in your store must be kept on hand, you may be required to provide evidence of items listed in your store. Customised items, for example engraved items, are not included in this rule.
  • Orders must be shipped to the shipping address on the order unless otherwise agreed with the customer.
  • One household may not run more than one store without prior permission.
  • Stores are charged a commission.
  • You should not attempt to drive traffic from Children’s Palace to other websites, for example by linking to other websites from your store pages, or store name etc. This also applies to including marketing material for other websites within orders to Children’s Palace customers. Exceptions are allowed for things such as social media pages and blogs.

Feedback

Feedback left about an order should be a true representation of your order experience.

  • It must not contain any personally identifiable information.
  • It must not contain any profanity.
  • It must not be retaliatory.
  • It must not be about local tax issues, such as import charges.
  • Any item of feedback may be removed for any reason if it is deemed to be have been given in bad faith.

Messages

Children’s Palace uses an electronic messaging system to facilitate communication between Children’s Palace members.

  • All messages sent through the messaging system are stored on Children’s Palace servers.
  • Messages can be read by Children’s Palace administrators for fraud prevention and standards monitoring purposes.

Disclaimer

The materials on Children’s Palace’s web site are provided “as is”. Children’s Palace makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Children’s Palace does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

Limitations

In no event shall Children’s Palace or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Children’s Palace’s Internet site, even if Children’s Palace or a Children’s Palace authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.